Frequently Asked Questions
Answers to the questions we hear most often. Can't find what you're looking for? Our team is happy to help.
Do I buy directly from EP Store?
EP Store is an online platform that connects you with authorised EP dealers. When you place an order, the purchase contract is concluded with your local dealer, who handles pricing, payment and delivery.
How do I place an order?
Browse the catalogue, add products to your cart and submit your order. You will receive an automatic confirmation that we have received it, and your local dealer will be in touch to confirm the details.
Are prices shown with or without VAT?
Unless stated otherwise, prices are shown net, excluding VAT. Any applicable shipping costs are shown during the order process before you confirm.
How is payment handled?
No payment is taken online. After you place your order, your local dealer contacts you to arrange pricing, payment and delivery.
How long does delivery take?
In-stock items are usually dispatched within a few business days. Larger equipment delivered by freight takes longer; your dealer confirms the timeframe after your order. See our Shipping & Delivery page for details.
Do you deliver large equipment like forklifts?
Yes. Heavy equipment is delivered by freight carrier, and your dealer arranges a delivery window and unloading with you.
Can I return an item?
Most items can be returned within 14 days of delivery, provided they are unused and in their original packaging. See our Returns page for the full details.
What warranty do products come with?
Products are covered by the statutory warranty plus any applicable manufacturer warranty. Warranty claims are handled by the dealer that supplied the product.
How do I get spare parts?
Contact your local dealer or our team with your model number and we will source genuine EP parts. Online spare-parts ordering is on the way.