Returns
Changed your mind or something not quite right? Returns are handled by the authorised dealer that supplied your order. Because each dealer sets its own terms, the return window and conditions can vary, so always check with your dealer first.
Return window
Most dealers accept returns within 14 days of delivery, but the exact return window is set by the dealer that supplied your order. Contact your dealer as soon as you decide you would like to return an item.
Condition of returned items
To be eligible for a return, products generally must be unused, undamaged and in their original packaging, complete with all accessories and documentation. Your dealer can confirm the exact conditions that apply to your order.
How to start a return
Contact the authorised dealer that supplied your order, quoting your order number and the item you wish to return. Your dealer will confirm the return address and guide you through the next steps.
Refunds
Once your returned item has been received and inspected, your dealer processes the refund to your original payment method. The time it takes to appear depends on the dealer and your payment provider.
Damaged or faulty items
If your item arrives damaged or develops a fault, contact the dealer that supplied it as soon as possible. Faulty goods are covered by the statutory warranty and handled by your dealer at no cost to you.
Returning large equipment
For heavy equipment delivered by freight, your dealer will arrange collection. Please do not attempt to ship large equipment yourself.